Turn calls and messages into orders 24/7
Our AI receptionist takes orders over the phone and Whatsapp for your business. Set up and customise in minutes.
Try a live demo to order building materials.
Our platform capabilities
Concrete capabilities that work out of the box—no complex setup required.
Phone & WhatsApp
Deploy agents over the phone, WhatsApp or both. Leverage channels your customers and employees already use.
Smart actions
Our agents can take actions like following up with appointment details, looking up information and more.
Scheduling
Allow your agent to book appointments, send confirmations, and manage calendars without human intervention.
Escalation
Intelligently routes calls based on context, urgency, and availability. Escalates critical issues to the right person immediately.
Security
Our platform offers role-based access control and audit logs for enhanced security within your organisation.
Visual analysis
Our agents can analyse photos and videos to identify quality issues, safety hazards, and more.
How it works
See how AIDE lets customers order over the phone and Whatsapp
- 1
Incoming call
When a call comes in, AIDE answers it by plugging into your existing phone system.
- 2
Gathers information
Based on your instructions, AIDE answers questions and gathers information from the caller.
- 3
Takes actions
AIDE can take actions like booking appointments, sending text messages to your team or following up with the caller via email.
- 4
Review calls
All calls are recorded and transcribed so you can review them on your dashboard later.
- 5
Updates your systems
Integrate your CRM or booking system and AIDE will update it with information from the call.
Incoming call
Hi, I need to order some building materials for a project. Do you have lumber in stock?
AIDE responds naturally
Thanks for your interest in our building materials. I can help you with your lumber order. What type and quantity are you looking for?
Request Captured
Action Taken
I've passed your order onto our team and it will be ready for collection next Tuesday. Would you like me to send you the order confirmation and pick up details via email?