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Intelligent medical practice reception

Our AI receptionist manages patient calls, appointments, and inquiries 24/7 across phone, WhatsApp, and text.

Try a live demo for medical practice reception.

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Our platform capabilities

Concrete capabilities that work out of the box—no complex setup required.

Phone & WhatsApp

Deploy agents over the phone, WhatsApp or both. Leverage channels your customers and employees already use.

Smart actions

Our agents can take actions like following up with appointment details, looking up information and more.

Scheduling

Allow your agent to book appointments, send confirmations, and manage calendars without human intervention.

Escalation

Intelligently routes calls based on context, urgency, and availability. Escalates critical issues to the right person immediately.

Security

Our platform offers role-based access control and audit logs for enhanced security within your organisation.

Visual analysis

Our agents can analyse photos and videos to identify quality issues, safety hazards, and more.

How it works

See how AIDE transforms medical practice operations

  1. 1

    Incoming call

    When a call comes in, AIDE answers it by plugging into your existing phone system.

  2. 2

    Gathers information

    Based on your instructions, AIDE answers questions and gathers information from the caller.

  3. 3

    Takes actions

    AIDE can take actions like booking appointments, sending text messages to your team or following up with the caller via email.

  4. 4

    Review calls

    All calls are recorded and transcribed so you can review them on your dashboard later.

  5. 5

    Updates your systems

    Integrate your CRM or booking system and AIDE will update it with information from the call.

Incoming call

Hi, I'd like to book an appointment with Dr. Ketheswaran for a women's health consultation.

Answered immediately10:32 AM

AIDE responds naturally

I'll help you schedule that appointment. Based on your concern, Dr. Ketheswaran would be perfect as she specialises in women's health. When would you like to be seen?

Asks clarifying questionsSounds humanFollows your script

Request Captured

Name:Rachel DavisPhone:555-678-9012Issue:Women's health consultationUrgency:Medium

Action Taken

Perfect! I've booked your women's health consultation with Dr. Ketheswaran for Tuesday at 2:15 PM. You'll receive a confirmation shortly with pre-appointment forms to complete.

Confirmed for Tuesday, 2:15 PM

Ready to transform patient care?

Let AIDE handle your calls while you focus on what matters most - your patients.

Request a demo